SurgeONE.ai Logo     Cyber Compliance > Device Statistics Online Help                             
Table of Contents
× The SurgeONE.ai Cyber Compliance > Device Statistics help page empowers users with a comprehensive dashboard that visualizes the security status of all active devices in real time. By listing detailed device-level data, it enables quick identification of compliance gaps - whether due to antivirus, encryption, or OS vulnerabilities, etc., so teams can proactively manage threats. This holistic view streamlines decision-making, supports audit readiness, and ensures that IT and cybersecurity teams stay on top of evolving risks with actionable insights into endpoint health.

The accessibility and functionalities of the different sections of this page are dependant on the role based access controls / permissions set for the logged-in user. For more details refer to the Roles online help.

1. Navigating to the Device Statistics page

Click on the Cyber Compliance (or the Track Cyber) menu option of the left panel menu and to find the expanded sub-menu under it labeled as Device Statistics is already selected, which redirects you to the Device Statistics page. You may also click on this menu option to reload the page.

Using the Device Statistics menu on the left panel Fig: 1 - Using the Device Statistics menu on the left panel

Here is the view of the loaded Device Statistics screen.


Device Statistics screen view


Fig: 2 - Device Statistics screen view

2. Understanding the various elements of User Device Detail(s) of the Device Statistics page

Refer to the following screenshot which is marked with numerical values that correspond to the below stated points.


Understanding the various elements of the User Device Detail(s) of the Device Statistics page


Fig: 3 - Understanding the various elements of the User Device Detail(s) of the Device Statistics page

  1. My Device(s) button to navigate to the My Device(s) screen
  2. Refresh icon
  3. Enrollment Status stats card
  4. Device Status & OS Distribution stats card
  5. Operating System Distribution visualization section of the above card
  6. Number of Installation(s) per Week vs Invite(s) Sent visualization card
  7. Issue Summary visualization card
  8. Grid view column to display information about all the devices (which can also be toggled to display workstation or mobile-specific data)
NOTE: The following sub-sections elaborate further to the above-stated points. The sub-section identifiers correlate with the numerical values indicated on the above screenshot.



2.1. Using the My Device(s) button

Click on this My Device(s) button to navigate to the My Device(s) screen. The following image displays the redirected view.

View of the My Device(s) screen Fig: 4 - View of the My Device(s) screen

When you hover you mouse pointer over the My Device(s) button, the following tooltip gets revealed.

My Device(s) button and tooltip on hover Fig: 5 - My Device(s) button and tooltip on hover

NOTE: The functionalities of this My Device(s) page is explained in this section.



2.2. Using the Refresh icon

Click on refresh icon to remove any entered search bar query text (in the grid view below) and reset it to the default state. After you click on it, the grid view gets repopulated with the latest entries. The icon facilitates a seamless return to an unfiltered and up-to-date interface through the prompt clearance of search input, accompanied by the immediate refresh of the grid view with the most recent data.

Option to refresh the grid view entries by removing any search input text Fig: 6 - Option to refresh the grid view entries by removing any search input text



2.3. Viewing the Enrollment Status card

Presenting the enrollment status in a concise card format gives users an immediate snapshot of engagement levels, showing totals or percentages for enrolled, invited, and not invited users. This quick overview helps the users to monitor progress, identify gaps, and make informed decisions without needing to delve into detailed reports.

The following image displays the Enrollment Status card statistics.

Enrollment Status card Fig: 7 - Enrollment Status card

The following information are displayed in the card by default.

  1. Total Users - Displays the total number of users associated with device monitoring
  2. Enrolled - Displays the total number of users who have successfully registered their devices
  3. Invited - Displays the total number of users who have been sent enrollment invitations
  4. Not Invited - Displays the total number of users who are yet to receive any enrollment invitation
NOTE:
  1. The following tooltip gets displayed when you hover your mouse pointer on the provided info icon.

    2. Tooltip of info icon Fig: 8 - Tooltip of info icon

  2. Understanding the mouse hover mechanism on the statistics/numbers:
    • Hover your mouse pointer over the Enrolled section within the card to reveal the associated percentage value instead of the number.

      • Enrolled percentage display Fig: 9 - Enrolled percentage display

    • Hover your mouse pointer over the Invited section within the card to reveal the associated percentage value instead of the number.

      • Invited percentage display Fig: 10 - Invited percentage display

    • Hover your mouse pointer over the Not Invited section within the card to reveal the associated percentage value instead of the number.

      • Not Invited percentage display Fig: 11 - Not Invited percentage display

  3. Understanding the mouse click mechanism on the statistics/numbers:
    • Click on the Total Users section within the card to display a grid view of all the related entries.

      • Total Users grid display Fig: 12 - Total Users grid display

    • Click on the Enrolled section within the card to display a grid view of all the related entries. The data of the Invited column can be comprised of both green colored ticks and red colored cross icons, while the data of the Enrolled column red colored cross iconsgreen colored tick icons.

      • Enrolled Users grid display Fig: 13 - Enrolled Users grid display

    • Click on the Invited section within the card to display a grid view of all the related entries. Notice that the data of the Invited column is comprised of only green colored tick icons.

      • Invited Users grid display Fig: 14 - Invited Users grid display

    • Click on the Not Invited section within the card to display a grid view of all the related entries. Notice that the data of the Invited column is comprised of only red colored cross icons. Since these users are not invited yet, the Enrolled column is also comprised of only red colored cross icons.

      • Not Invited Users grid display Fig: 15 - Not Invited Users grid display

  4. Understanding other associated functionalities of this grid view page:
    • Use the search bar to enter text and filter matching result(s) of the grid view.

      • Using the search bar Fig: 16 - Using the search bar

    • Click on the status selection dropdown to filter grid view result(s) according to the chosen status.

      • Status selection dropdown filter options Fig: 17 - Status selection dropdown filter options

    • Click on the Export to download a local copy (of a .csv format excel file) comprised on the grid view result(s).

      • Using the Export button Fig: 18 - Using the Export button

    • Click on the Bulk Invite button to send user invitations in bulk. The following image displays the modal window which loads for the selection of uninvited user(s).

      • Using the Bulk Invite button Fig: 19 - Using the Bulk Invite button

      • You can use the search bar and the Email Template selection dropdown to filter the list of displayed user(s).

        • Options to filter users Fig: 20 - Options to filter users

      • Click on the checkbox displayed at the left of any listed user in the modal window to enable the Send button. Multi-selection of the checkboxes against displayed users is permitted. Clicking on this Send button triggers the mail invitation to the registered email address of the selected user(s).

        • Selecting user(s) and clicking on the Send button Fig: 21 - Selecting user(s) and clicking on the Send button

    • Click on the collapse view icon at the right side of the Export button to exit from this full-page grid view and navigate back to the Device Statistics page.

      • Collapse view icon Fig: 22 - Collapse view icon

    • Pagination options are provided at the bottom. Use the Rows per page dropdown or the Prev / Next button at the bottom to navigate through multiple pages when adequate grid view records are present.

      • Pagination options of the expanded grid view Fig: 23 - Pagination options of the expanded grid view

    • You can click on any column header to change the order of displayed results, such as ascending or descending order.
    • You can also drag your mouse pointer from the right border of a column header to alter the displayed column width.



2.4. Viewing the Device Status & OS Distribution card

This card provides a quick snapshot of organizational device health and compliance. It highlights the total number of active devices and clearly separates those that pass or fail required security checks. By surfacing non-compliance drivers such as missing antivirus, OS issues, or lack of disk encryption - it helps teams swiftly identify risks, focus remediation efforts, and ensure stronger endpoint protection across both workstations and mobile devices.

The following information are displayed in the card by default.

  1. Total Devices - Displays the total count of devices of users
  2. Pass - Displays the count of devices that meet all required security compliance checks
  3. Fail - Displays the count of total devices which have failed the required security checks
    • For Workstations: Marked as failed if any of the following are non-compliant - Antivirus, Disk Encryption, or Operating System
    • For Mobiles: Marked as failed if Disk Encryption is non-compliant

The following image displays the Viewing the Device Status & OS Distribution card.

Viewing the Device Status & OS Distribution card Fig: 24 - Viewing the Device Status & OS Distribution card

NOTE:
  1. Understanding the mouse hover mechanism on the statistics/numbers:
    • Hover your mouse pointer over the Pass section within the card to reveal the associated percentage value instead of the number.

      • Pass percentage display Fig: 25 - Pass percentage display

    • Hover your mouse pointer over the Fail section within the card to reveal the associated percentage value instead of the number.

      • Fail percentage display Fig: 26 - Fail percentage display

  2. Understanding the mouse click mechanism on the statistics/numbers:
    • Click on the Total Devices section within the card to display a grid view of all the related entries which include both passed and failed devices of the users.
    • Click on the Pass section within the card to display a grid view of all the related devices which meet all required security compliance checks.
    • Click on the Fail section within the card to display a grid view of all the related devices which have failed the required security checks.

    Here is a sample records view of the failed ones, after clicking on the failed count.

    Failed devices drilldown Fig: 27 - Failed devices drilldown




2.5. Viewing the Operating System Distribution section of the same card

The OS Distribution section shows the various operating systems which run the devices of your users. Visualized in sleek bars, you can hover or click to explore devices by that particular OS. This is great for quick insights, upgrade planning, and spotting compatibility gaps. Hover your mouse pointer over the horizontal bar charts for quick counts and click to deep dive into categorized grid view results.

The card displays the distribution of the various operating systems of the different user devices. Each detected operating system is represented in the form of a bar chart. There can be various categories such as the following:

  1. macOS Ventura
  2. macOS Sequoia
  3. macOS Sonoma
  4. macOS Monterey
  5. iOS
  6. Android
  7. Windows Server 2016
  8. Windows Server 2019
  9. Windows 7
  10. Windows 10
  11. Windows 11

A sample illustration is provided via the below image. Whenever any bar chart is displayed, you can hover your mouse pointer to load the associated pop-up view which shows the OS category and its count of presence in the user devices.

View of the pop-up on mouse hover over any displayed bar chart Fig: 28 - View of the pop-up on mouse hover over any displayed bar chart

NOTE: You can click on any depicted bar chart to navigate to a grid view display of the related entries. For example, if you click on the ''Mac'' bar chart, then the navigated page displays a grid view of all the user devices which have Mac OS running it.

Here is the view of the redirected page when you click on the ''Windows 10'' bar chart. As indicated in the below image, the search filter is set to ''Windows 10'' and the OS column only displays ''Windows 10'' value.

View of the grid view showing the filtered result of user devices belonging to the particular OS Fig: 29 - View of the grid view showing the filtered result of user devices belonging to the particular OS




2.6. Viewing the Number of Installation(s) per Week vs Invite(s) Sent card

The Number of Installation(s) per Week vs Invite(s) Sent card helps users understand how outreach efforts translate into actual app installs over a five-week period. By comparing weekly invites and installations side by side, users can quickly assess difference in trends and spot anomalies.

A trend analysis of installations gets displayed in this card (if installations have occured or have been performed). The following image displays the Number of Installation(s) per Week vs Invite(s) Sent card with a sample visualization.

Number of Installation(s) per Week vs Invite(s) Sent card Fig: 30 - Number of Installation(s) per Week vs Invite(s) Sent card

There are a total of five weeks data plotted in the trend visualization. The following image displays the tooltip which loads on mouse hover over the trend depiction. Information pertaining to installations and invites of that week is visible in the tooltip.

Trend info tooltip Fig: 31 - Trend info tooltip

NOTE:
  1. The following tooltip gets displayed when you hover your mouse pointer on the provided info icon.

    2. Tooltip of info icon Fig: 32 - Tooltip of info icon

  2. If no devices are connected or no installations have been performed, then this visualization can be displayed as blank.

    3. No visualizations displayed Fig: 33 - No visualizations displayed




2.7. Viewing the Issue Summary card

The following information are displayed in the card in the form of bar charts when adequate dataset is present, with the total count or instances of its respectives failures at the right side of the associated bar chart.

  1. Antivirus
  2. Disk Encryption
  3. Operating System

The following image displays the Issue Summary card.

Issue Summary card Fig: 34 - Issue Summary card

NOTE:
  1. The following tooltip gets displayed when you hover your mouse pointer on the provided info icon.

    2. Tooltip of info icon Fig: 35 - Tooltip of info icon

  2. If no issues are found, then this visualization can be displayed as blank.

    3. No visualizations displayed Fig: 36 - No visualizations displayed

  3. An associated grid view page loads after you click on any of the displayed bar chart. Here is a sample view of records related to failure of Disc Encryption, which load after you click on the bar chart labeled as Disc Encryption.

    4. Grid view of records related to specific bar chart Fig: 37 - Grid view of records related to specific bar chart

  4. Similarly, if you click on the top-right Active Issues tag of the card, then the following grid view page loads related to records of active issues. Here is one such sample view.

    5. Active Issues records grid view Fig: 38 - Active Issues records grid view




2.8. Understanding the grid view

A grid view encompassing columns such as User Name, Rep Number, Profile Name, Operating System, and a comprehensive set of compliance indicators serves as a vital instrument for monitoring device security and user identity. By integrating identifiable information with real-time technical metrics - such as antivirus status, disk encryption, service pack validation, and supported operating system status - organizations are equipped to efficiently detect vulnerabilities, enforce compliance standards, and initiate timely corrective measures. The inclusion of color-coded indicators enhances visual clarity, while details such as Source Tool and last updated Date reinforce data provenance and accountability. Overall, this grid view represents a foundational element in the maintenance of cybersecurity and operational integrity.

The following image displays a sample screenshot of the Device Statistics page grid view.

Device Statistics grid view Fig: 39 - Device Statistics grid view

Refer to the following screenshot which is marked with numerical values that correspond to the below stated points.

Understanding the various elements of the Device Statistics grid view

Fig: 40 - Understanding the various elements of the Device Statistics grid view

  1. Search bar
  2. Grid view of populated records
  3. All Devices, Workstation and Mobile tab options
  4. Include Reports To checkbox
  5. Export button
  6. Expand icon
NOTE: The following sub-sections elaborate further to the above-stated points. The sub-section identifiers correlate with the numerical values indicated on the above screenshot.



2.8.1. Search bar

The ability to search across multiple columns greatly enhances the accuracy and efficiency of data queries, allowing users to precisely identify relevant information.

You can use the search bar to enter text and find matching records. The search query can be executed on the basis of either the User Name or theRep Number. After search operation is executed on the basis of either one of these two columns' data, matching results are listed out in the grid view. Here is the view of search operation executed on the basis of the Rep Number column data.

Search operation Fig: 41 - Search operation

If results are not found based on the search query, the grid displays the No matching records found label.

No matching records found Fig: 42 - No matching records found



2.8.2. Grid view

The following columns are present in the grid view when the All Devices tab view is set by default.

  1. User Name - Displays the full name of the user, or the name which was provided at the time of user enrollment/registration
  2. Rep Number - Displays the unique REFERENCE ID value which was provided at the time of user creation/registration
  3. Profile Name - Displays the device host name of the user's device
  4. OS - Displays the current operating system which is running the user's device
  5. Antivirus - Displays the current status of installed antivirus application/software. The status can be displayed as either one out of the following three color-coded labels - N.A. (in black font color), Pass (in green font color) or Fail (in red font color).
  6. Disk Encryption - Displays whether hardware is encrypted of the user's device. The status can be displayed as either one out of the following two color-coded labels - Pass (in green font color) or Fail (in red font color).
  7. Operating System - Displays the supported operating system running or not of the user's device. The status can be displayed as either one out of the following three color-coded labels - N.A. (in black font color), Pass (in green font color) or Fail (in red font color).
  8. Service Pack - Displays the current status of the service pack. The status can be displayed as either one out of the following two color-coded labels - Pass (in green font color) or Fail (in red font color).
  9. Date - Displays the date when the device statistics were last captured or updated
  10. Source Tool - Displays the tool or application from which the captured data originated from
NOTE: All the columns are sortable and the width of each column can be altered by the user who can access this Device Statistics screen.



2.8.3. Using the All Devices, Workstation and Mobile tab options

In a structured grid view interface, the tab options All Devices, Workstation, and Mobile are prominently positioned at the top-center of the tabular display area. This layout facilitates seamless navigation and categorization, enabling users to filter device data based on type with precision and efficiency. By segmenting the dataset in this manner, the interface supports streamlined access to relevant information, promotes user-centric interaction, and enhances the overall effectiveness of device monitoring and management processes.

The tab options All Devices, Workstation and Mobile are displayed at the top-middle of the grid view. The following sub-sections explain the functionality of each of these.

Tab menu options Fig: 43 - Tab menu options



2.8.3.1. Using the All Devices tab option

By default, the All Devices tab option is selected in the grid view. Clicking on the All Devices tab option displays the full-page grid view, just like the one displayed in the following screenshot.

All Devices tab view showing sample records Fig: 44 - All Devices tab view showing sample records

The following columns are present in the grid view when the All Devices tab view is set by default.

  1. User Name - Displays the full name of the user, or the name which was provided at the time of user enrollment/registration
  2. Rep Number - Displays the unique REFERENCE ID value which was provided at the time of user creation/registration
  3. Profile Name - Displays the device host name of the user's device
  4. OS - Displays the current operating system which is running the user' device
  5. Antivirus - Displays the current status of installed antivirus application/software. The status can be displayed as either one out of the following three color-coded labels - N.A. (in black font color), Pass (in green font color) or Fail (in red font color).
  6. Disk Encryption - Displays whether hardware is encrypted of the user's device. The status can be displayed as either one out of the following two color-coded labels - Pass (in green font color) or Fail (in red font color).
  7. Operating System - Displays the supported operating system running or not of the user's device. The status can be displayed as either one out of the following three color-coded labels - N.A. (in black font color), Pass (in green font color) or Fail (in red font color).
  8. Service Pack - Displays the current status of the service pack. The status can be displayed as either one out of the following two color-coded labels - Pass (in green font color) or Fail (in red font color).
  9. Date - Displays the date when the device statistics were last captured or updated
  10. Source Tool - Displays the tool or application from which the captured data originated from
NOTE:
  1. All the columns are sortable and the width of each column can be altered by the user who can access this Device Statistics screen.
  2. The All dropdown is present only when the All Devices tab view is set. It disappears when any one of the other two tab views is set.



2.8.3.2. Using the Workstation tab option

Click on the Workstation tab option to display only records associated with workstations (laptop or desktop, with no mobile device) in the grid view.

Workstation tab view showing sample records Fig: 45 - Workstation view showing sample records

The same columns are present in the grid view when the Workstation tab view is set.

  1. User Name - Displays the full name of the user, or the name which was provided at the time of user enrollment/registration
  2. Rep Number - Displays the unique REFERENCE ID value which was provided at the time of user creation/registration
  3. Profile Name - Displays the device host name of the user's device
  4. OS - Displays the current operating system which is running the user' device
  5. Antivirus - Displays the current status of installed antivirus application/software. The status can be displayed as either one out of the following three color-coded labels - N.A. (in black font color), Pass (in green font color) or Fail (in red font color).
  6. Disk Encryption - Displays whether hardware is encrypted of the user's device. The status can be displayed as either one out of the following two color-coded labels - Pass (in green font color) or Fail (in red font color).
  7. Operating System - Displays the supported operating system running or not of the user's device. The status can be displayed as either one out of the following three color-coded labels - N.A. (in black font color), Pass (in green font color) or Fail (in red font color).
  8. Service Pack - Displays the current status of the service pack. The status can be displayed as either one out of the following two color-coded labels - Pass (in green font color) or Fail (in red font color).
  9. Date - Displays the date when the device statistics were last captured or updated
  10. Source Tool - Displays the tool or application from which the captured data originated from, for example - Belarc
NOTE:
  • All the columns are sortable and the width of each column can be altered by the user who can access this Device Statistics screen.
  • If you click on the Workstation tab option when the grid view is not in expanded (default) state, the grid expands to the full screen view.



2.8.3.3. Using the Mobile tab option

Click on the Mobile tab option to display only records associated with mobile devices (no workstations) in the grid view.

Mobile tab view showing sample records Fig: 46 - Mobile view showing sample records

The following columns are present in the grid view when the Mobile tab view is set.

  1. User Name - Displays the full name of the user, or the name which was provided at the time of user enrollment/registration
  2. Rep Number - Displays the unique REFERENCE ID value (or email address) which was provided at the time of user creation/registration
  3. Profile Name - Displays the host name of the user's mobile
  4. OS - Displays the current operating system which is running the user's mobile
  5. Disk Encryption - Displays whether hardware is encrypted of the user's mobile. The status can be displayed as either one out of the following two color-coded labels - Pass (in green font color) or Fail (in red font color).
  6. OS Upto Date - Displays whether the OS version is the latest version or not. The status can be displayed as either one out of the following two color-coded labels - Pass (in green font color) or Fail (in red font color).
  7. Source Tool - Displays the tool or application from which the captured mobile data originated from, for example - SurgeONE
NOTE:
  • All the columns are sortable and the width of each column can be altered by the user who can access this Device Statistics screen.
  • If you click on the Mobile tab option when the grid view is not in expanded (default) state, the grid expands to the full screen view.



2.8.4. Using the Include Reports To checkbox

Select the Include Reports To checkbox to display the supervisors of the users in the grid view. The checkbox indicates the reporting manager or supervisor for the user. After you select the checkbox, an additional Reports To column loads at the right side of the grid view.

Reports To column visibility when the Include Reports To checkbox is selected Fig: 47 - Reports To column visibility when the Include Reports To checkbox is selected

The same functionality is present in an expanded grid view (irrespective of the tab option selection - All Devices, Workstation or Mobile).

Reports To column visibility in expanded grid view Fig: 48 - Reports To column visibility in expanded grid view

The column disappears if the checkbox is deselected.



2.8.5. Using the Export button

The export functionality reflects key user values such as accessibility and efficiency.

Click on the Export button to download a local copy of the displayed records in an Excel file (.csv format). The file is titled as 'user-device-report'.

Export button in Device Statistics Fig: 49 - Export button in Device Statistics

You can use the same button in the expanded grid view of the User Device Detail(s) page.

Export button in User Device Detail(s) Fig: 50 - Export button in User Device Detail(s)



2.8.6. Using the Expand icon

Click on the expand view icon once to expand the grid view to a full page view.

Expand icon in Device Statistics Fig: 51 - Expand icon in Device Statistics

Here is the expanded grid view. Click again on the collapse view icon to collapse the grid view to its default state.

Collapse icon in User Device Detail(s) above the expanded grid view Fig: 52 - Collapse icon in User Device Detail(s) above the expanded grid view

NOTE: Pagination options are provided at the bottom of this expanded view.

Pagination options Fig: 53 - Pagination options

3. Understanding the various elements of the My Device(s) page

Refer to the following screenshot which is marked with numerical values that correspond to the below stated points.


Understanding the various elements of the My Device(s) page


Fig: 54 - Understanding the various elements of the My Device(s) page

  1. User Device Details(s) button to redirect back to the Device Statistics screen
  2. Add Device button to manually provide details
  3. Help button to load the Help modal window
  4. Grid view column to display information about all the devices mapped to the logged-in user
  5. Delete Device icon to remove an entry displayed in the grid view
  6. Help Me Fix It icon to modify an entry displayed in the grid view
  7. Navigation options to navigate through multiple pages when adequate entries are present
NOTE:
  1. The following sub-sections elaborate further to the above-stated points. The sub-section identifiers correlate with the numerical values indicated on the above screenshot.
  2. The page can be blank if no devices of the logged-in user is mapped into the system.

    3. Blank grid view Fig: 55 - Blank grid view




3.1. Using the User Device Details(s) button

You can click on the User Device Details(s) button to redirect back to the Device Statistics screen.



3.2. Using the Add Device button

To add a new device associated with self, perform the following steps:

  1. Click on the Add Device button.

    2. Add Device button Fig: 56 - Add Device button

  2. The following modal window loads. Provide the details of your device in the text input area (with the placeholder Type your message...), which is to be added.

    3. View of the loaded modal window Fig: 57 - View of the loaded modal window

  3. After details are provided, click on the Send button to route the provided details to the admin.
  4. A success tooptip is visible above the Send button after the details are sent.

    5. Success tooltip Fig: 58 - Success tooltip



3.3. Using the Help button

Click on the Help button to load the Help modal window.

Help button Fig: 59 - Help button

The following Help modal window loads to display the support email address and contact number.

Help modal window Fig: 60 - Help modal window



3.4. Viewing the grid records

The grid view columns display information about all the devices which are mapped to the logged-in user.

Grid view with mapped devices Fig: 61 - Grid view with mapped devices

The following columns are present:

  1. PROFILE NAME - Displays the host name or device name of the user-specific device(s)
  2. PROFILE DATE - Displays the date of initial fetching of user-specific device(s) details
  3. ANTIVIRUS - Displays the current status of installed antivirus application/software. The status can be displayed as either one out of the following three color-coded labels - N.A. (in black font color), Pass (in green font color) or Fail (in red font color).
  4. DISK ENCYRPTION - Displays whether hardware is encrypted of the user's device. The status can be displayed as either one out of the following two color-coded labels - Pass (in green font color) or Fail (in red font color).
  5. OS BASE VERSION - Displays the name of the operating system of the user-specific device(s)
  6. LATEST SECURE VERSION - Displays the latest secure version of the operating system
  7. REPORT DATE - Displays the date when device details were fetched into SurgeONE

When you move your mouse pointer over any row entry, two icons are visible at the right side of the grid view.

Icons visible on row entry mouse hover Fig: 62 - Icons visible on row entry mouse hover



3.5. Using the Delete Device icon

You cannot delete a mapped device directly. However, you can raise a deletion request to the admin. To do so, perform the following steps:

  1. Hover your mouse pointer over a grid view row entry to reveal the Delete Device icon and then click on that icon.

    2. Delete Device icon Fig: 63 - Delete Device icon

  2. The following Delete Device modal window loads. Provide the details or explanation of why your mapped device is to be deleted, in the text input area (with the placeholder Type your message...).

    3. View of the loaded modal window Fig: 64 - View of the loaded modal window

  3. After details are provided, click on the Send button to route the provided details to the admin.
  4. A success tooptip is visible above the Send button after the details are sent.

    5. Success tooltip Fig: 65 - Success tooltip



3.6. Using the Help icon

Hover your mouse pointer over a grid view row entry to reveal the Help Me Fix It icon and then click on that icon.

Help Me Fix It icon Fig: 66 - Help Me Fix It icon

The following Help Me Fix It modal window loads to display the support contact number and URL for reference - to respectively reach out to the respective personnel or to refer to any relevant documentation.

Help Me Fix It modal window Fig: 67 - Help Me Fix It modal window



3.7. Using the Navigation options

Pagination options are provided at the bottom. Use the left / right arrow icons (or the page numbers) at the bottom-right to navigate through multiple pages when adequate grid view records are present.

My Device(s) navigation options Fig: 68 - My Device(s) navigation options






× [END OF ONLINE HELP. FOR MORE DETAILS CHECK OUT OTHER USER HELP FILES.]
    © SurgeONE.ai. All Rights Reserved.                               This online help was last updated in August, 2025.